Introduction

Service components

• Administration and round-the-clock monitoring, including:
  • the database;
  • the operating system;
  • hardware;
  • security solution.
• Licenses for servers, databases and users.
• In case of failure, recovery of the service at business hours within four hours.
• 3 servers.
• Daily backup.
• Customer support.
• Servers in a highly secured controlled environment  of the MicroLink data centre.
• High-speed Internet connection.

Pricelist

Service	Prices
Startup Fee	2500 EEK (159.78 EUR)
Monthly Fee for the Hosting Service:
ERP hosting without SQL	3800 EEK (242.86 EUR)
ERP hosting with SQL	6500 EEK (415.43 EUR)
License Fee per User	330 EEK (21.09 EUR)
Database Administration Fee per 1 GB	170 EEK (10.86 EUR)

NB! These are standard solutions. We offer also special solutions for a bigger number of users to meet different needs.

Technical Specification

Hardware

• Database servers are based on the HP DL 380 series hardware where Windows 2008 and Microsoft SQL 2005 have been installed.
• Application servers are based on the HP DL 380 series hardware where Windows 2008 have been installed. Hyper-V is used to create virtual terminals.
• Domain controllers are based on the HP hardware.

The servers are located at the MicroLink data centres. The data centres meet the generally recognised high class security requirements, ensuring:

• Physical security;
• Power supply (both UPS as well as generators);
• Air humidity;
• Redundant Internet connection.

Software

• Windows 2008 (application server host; SQL server).
• Microsoft SQL 2005/2008 (SQL server).
• Windows 2003/2008 (virtual machines of the application server).

Backup

• Nightly automatic backup of data (data are stored on a central tape library).
• Automatic backup of transaction logs every two hours.
• Nightly backup of the Active Directory.

Security

• Security is ensured by central network devices and the network team (firewall).

Monitoring

• Monitoring is guaranteed 24/7/365 by a central system.
• Software: Microsoft Operations Manager (MOM) + Nagios.
• The server load graphs can be seen in the customer portal.

Helpdesk

• Super users can forward their queries to the MicroLink helpdesk by phone at 800 9944 and by e-mail - This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Customer Portal

The customer portal enables you to view:

• your agreements;
• your current activities and their history;
• server load graphs;
• monitoring alerts.