 The service includes IT-related consultancies and trainings for our clients. We focus on issues related to the Management of IT Services and employ the ITIL approach (IT Infrastructure Library), based on the best practice. ITIL has been de facto standard for years and is now a certified with the international standard ISO 20000.
IT-Consultancies offer the following services: - ITIL consultancies;
- ITIL trainings;
- Sale, support and implementation of ITIL-based application software.
ITIL consultancies include an evaluation of the management of services, recommendations and support in developing and implementing management processes.
ITIL-i trainings are based on the latest ITIL version V3 (2007). We offer the following trainings: - ITIL Awareness – A 1-day training aimed at all IT specialists. Groups are formed on the client’s request.
- ITIL Foundation – A 3-day training including an international Certificate Exam.
- ITIL Upgrade – A 1-day training for specialists with knowledge of the older version (V2), including a V3 level Certificate Exam.
Sale, support and implementation of ITIL-based application software.
We offer two products. - HP OpenView ServiceDesk – corporate application aimed at larger businesses for running ITIL management processes;
- IncidentMonitor – application of service management aimed at small- and medium-sized businesses for the realization of all ITIL processes and business processes outside the ITIL system.
Our clients include: Elion, Playtech, Tallinn City Offfice, Ministry of Agriculture, Estonian Post, Baltijas Datoru Akademija, EMT, Bank of Estonia etc.
More Information: Avo Raup
Head of IT Consultancies
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Consulting and Training 
