Introduction

• Windows needs yet another restart?
• Your financial data folder is “not accessible”?
• The server’s been sending e-mails to your clients, offering Viagra?
• Printer does not print?
• The IT specialist is on holiday when you need him?

Sounds familiar?

Don’t worry, IT Management ensures the smooth performance of IT in your office. Our specialists perform on-site inspection of hardware and software to help you decide on the scope of IT Management you need. The service helps you prevent IT-related problems and minimize failures.

Increasingly more businesses are turning to providers of high quality IT services. Irrespective of the size or line of business, every company needs a smoothly running IT system. Who would want to lose their work because of unexpected failures or unavailable IT staff?

The service includes:

• Inspection of hardware and software;
• Maintenance of workstations, servers and printers;
• Configuration of LAN; maintenance and administration of network devices;
• Quick problem solving with remote administration;
• Two service levels;
• Help desk services on working days 8 am – 6 pm;
• Record of support requests from customers 24 x 7
• Reports on services rendered
• Temporary replacement of equipment in case of hardware failure
• Delivery of spare parts and accessories

We provide regular maintenance as well as deal with emergency calls, resolving problems within the agreed period.

Pricelist

Monthly prices	Service Level 1 Recovery from Failure within 8 Hours	Service Level 2 Recovery from Failure within 16 Hours
Workstation Management:
Up to 5 Workstations	1250 EEK / 79.89 EUR	1000 EEK / 63.91 EUR
Each Additional Workstation	250 EEK / 15.98 EUR	200 EEK / 12.78 EUR
20 or More Workstations	-10%	-10%
Server Administration	3000 EEK / 191.73 EUR	2000 EEK / 127.82 EUR

Prices do not include VAT.