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 Save Time and Money with IT Services It’s not always possible or necessary for businesses to hire IT specialists. Yet even if there are only two PCs in your office, they should still run smoothly.
You can benefit more from IT services than from hiring a specialist. It is easier for a qualified team to keep in touch with the ever-changing world of IT. Our team of qualified professionals and years of experience will help you with the maintenance of your computers. We offer the following services: IT Support, IT Management and IT Maintenance.
on mõeldud firmadele, kellel pole kasutusel suuri IT lahendusi ega palju arvutitöökohti. IT probleeme tekib neil harva ja seetõttu soovitakse endale võimalikult odavat teenust. IT-abi sisaldab arvutitöökohtade, serverite, kohtvõrgu ja lisaseadmete ning rakenduste töökorras hoidmisega seotud tegevusi. IT abi pakutakse kas kaughalduse teel või töökohas. MicroLinki pakutaval IT abi teenusel puudub kuutasu ja maksta tuleb ainult tehtud tööde eest. Kuid teenus ei sisalda ka reageerimisaega (kindlaksmääratud aeg, mille jooksul kliendi probleemiga tegelema hakatakse), seega ei sobi see neile firmadele, kelle äri IT rikete korral kannatab. IT Support Introducrion sarnaneb IT abi teenusele, kuid vastavalt teenustasemele seatud reageerimisaeg garanteerib, et kliendi probleemiga hakatakse teenustasemes määratud aja jooksul tegelema. Samuti tehakse kaughalduse abil tasuta lihtsamaid töid nagu näiteks kasutajakontode ja -õiguste seadistamised ning pakutakse IT-alast tuge. IT Maintenance Introduction on teenus nõudlikumale kliendile, kes soovib kiiremat probleemide lahendamist ja regulaarseid hooldustöid, mis ennetavad tõsisemate IT probleemide tekke. Kasutuselolevad seadmed ja tarkvara kaardistatakse ning selgitatakse välja, millises mahus IT-haldust firma vajab. IT-haldus tagab kogu kontoritööks vajaliku IT toimivuse. IT Management Introduction | | Startup fee
| Monthly fee
| Piece rate
| Fee for On-Site Calls | Hourly fee
| | IT Support
| 500 EEK | - | - | 300 EEK | 500 EEK per hour
Hourly fee for quick reaction 1000 EEK per hour | No monthly fee, low startup fee. Hourly fees. The option of quick reaction within 4 hours. | IT Maintenance
| - | Level_1: 1000 EEK per month
Level_2: 500 EEK per month | - | 300 EEK | 500 EEK per hour | Free of charge performance of easier maintenance tasks via remote administration. | IT Management
| - | Depends on the piece rate | 200/250 EEK per month
Servers: 2000/3000 EEK per month | - | 500 EEK per hour | Client’s workstations and servers are mapped. Quick problem solving via remote administration. Solving time 8 and/or 16 hours. Replacement devices if needed. |
Instead of a Standard ServiceFrom domain controller to basic services (printing, file management, e-mail, Internet etc); from audits to logistics – our maintenance teams are ready to take care of all IT-related issues throughout Estonia.
MicroLink customers can rely on our professionalism and long-term experience in IT management and development. Andrus Lippmaa
Head of Workstation Services
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